Orders are processed within 7 - 10 business days (Business days do not include weekends or federal, local or state holidays)

If you wish to cancel your order, please email us at hello@blackluxecandles.com as soon as possible. We will make every effort to accommodate your requests, but in some cases we will be unable to cancel your order, such as orders that have already shipped.

We gladly accept major credit cards such as Visa, MasterCard, and American Express through our secure payment processing system. You can also use PayPal, along with major credit and debit cards through PayPal. For added flexibility, we support AfterPay, enabling you to shop now and pay later seamlessly. Please note that we do not accept checks at this time, ensuring a hassle-free transaction process for all our valued customers.

While all sales are final, rest assured, our products are crafted with care and quality.

Upon receiving your order, please inspect it diligently. We take immense pride in thoroughly examining each product before shipping to ensure its excellence. In the rare event of items being damaged during shipping, we offer replacements whenever possible, ensuring your purchase reaches you in perfect condition.

For damaged items, kindly reach out to us at hello@blackluxecandles.com within five (5) days of receiving your purchase. Please note that, aside from damaged items during shipping, we do not accept returns, exchanges, refunds, or replacements for reasons other than shipping damage. Your satisfaction is paramount, and we're here to assist you promptly.