How can we help?

Orders are typically processed within 3–5 business days.

Processing time is the time needed to prepare your order before it ships and does not include carrier transit or delivery time. During holidays, sales, product launches, or other busy seasons, processing may take longer.

Once your order ships, you will receive tracking information by email.

Delivery-address changes may be made before your order ships.

Contact us as soon as possible at hello@blackluxecandles.com and include your order number and the correct delivery address. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Please contact hello@blackluxecandles.com as soon as possible and include your order number, clear photos of the item, photos of the shipping box and packaging when applicable, and a brief description of the problem.

All sales are final, but damaged or incorrect items will be reviewed for a replacement or another appropriate resolution. Please keep the item and original packaging until we confirm that the review is complete.

If your package appears to be lost, we're happy to help guide you through the next steps. We recommend contacting the shipping carrier directly using the tracking link provided in your shipping confirmation email to open a lost package claim.

Once the carrier has completed its investigation, the outcome may result in your package being delivered, replaced, or refunded. Depending on the carrier and shipping service, you may also be eligible to receive reimbursement of up to $100 directly from the carrier, in lieu of a refund, subject to the carrier's terms, conditions, and eligibility requirements.

All sales are final. Because orders may begin processing shortly after they are placed, cancellations are not guaranteed.

Contact hello@blackluxecandles.com as soon as possible if you believe there is an error with your order.

All sales are final, and we do not accept returns or exchanges.

Damaged or incorrect items will be reviewed separately. Contact hello@blackluxecandles.com with your order number and supporting photos.

Our candles are made with a blend of soy and vegetable waxes, premium fragrance oils, and lead-free wicks.

Because our candles are made with a wax blend, slight variations in color, texture, and appearance may occur. These differences do not affect the quality or performance of the candle.

Trim your wick to approximately 1/4 inch before each burn.

During the first burn, allow the wax to melt evenly across the surface to help prevent tunneling. Always place your candle on a stable, heat-safe surface away from drafts, children, and pets.

Never leave a burning candle unattended. Visit our Candle Care Guide for complete care and troubleshooting instructions.

Our storefront and candle-making studio are located at:

1252 North Milwaukee Avenue

Chicago, Illinois 60622

We are located in Chicago’s Wicker Park neighborhood.

Yes. Local pickup is available at our Wicker Park storefront at 1252 North Milwaukee Avenue, Chicago, Illinois 60622.

Pickup orders typically follow our 3–5-business-day processing window. Processing may take longer during holidays, sales, product launches, or other busy seasons. Please wait until you receive a pickup-ready notification before visiting the store.

There is no set pickup holding limit, but customers are encouraged to collect their orders after receiving the pickup-ready notification.

You will receive an email or text notification when your order is ready for pickup.

Please do not visit the store before receiving the notification, as your order may still be processing. Bring your order confirmation or the name used to place the order when picking it up.

You may contact us through the website’s Contact Us form or by using the following options:

Email: hello@blackluxecandles.com

Call or text: (773) 789-9285

Live chat: Available on the website when a team member is online

Customer-service messages are answered within 24 hours. Response times may be longer during holidays, major sales, or unusually busy periods.

Yes. Black Luxe Candle Co. offers both digital and physical gift cards.

Digital gift cards are a convenient option for sending a gift electronically, while physical gift cards are available for customers who prefer something tangible. Any applicable purchasing, delivery, or redemption instructions will be provided with the gift card.

Fragrance sensitivity varies from person to person. Black Luxe products are scented with fragrance oils and may not be suitable for everyone with sensitivities.

Because individual sensitivities vary, we cannot guarantee that any scented product will be suitable for every customer. Review the scent description before purchasing, use scented products in a well-ventilated space, and discontinue use if you experience discomfort. Contact us for help identifying softer scent options.

Use the unsubscribe link located at the bottom of any Black Luxe Candle Co. marketing email.

You may still receive transactional messages related to orders, shipping, pickup, bookings, or account activity.