How can we help?

Orders are typically processed within 3–5 business days.

Processing time is the time needed to prepare your order before it ships and does not include carrier transit or delivery time. During holidays, sales, product launches, or other busy seasons, processing may take longer.

Once your order ships, you will receive tracking information by email.

Delivery-address changes may be made before your order ships.

Contact us as soon as possible at hello@blackluxecandles.com and include your order number and the correct delivery address. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Please contact hello@blackluxecandles.com as soon as possible and include your order number, clear photos of the item, photos of the shipping box and packaging when applicable, and a brief description of the problem.

All sales are final, but damaged or incorrect items will be reviewed for a replacement or another appropriate resolution. Please keep the item and original packaging until we confirm that the review is complete.

Contact hello@blackluxecandles.com with your order number and tracking information.

We will review the shipment and, when necessary, open an investigation with the shipping carrier. A replacement or refund will be considered after the carrier completes its investigation and confirms that the package is lost.

All sales are final. Because orders may begin processing shortly after they are placed, cancellations are not guaranteed.

Contact hello@blackluxecandles.com as soon as possible if you believe there is an error with your order.

All sales are final, and we do not accept returns or exchanges.

Damaged or incorrect items will be reviewed separately. Contact hello@blackluxecandles.com with your order number and supporting photos.

Our storefront and candle-making studio are located at:

1252 North Milwaukee Avenue

Chicago, Illinois 60622

We are located in Chicago’s Wicker Park neighborhood.

Yes. Local pickup is available at our Wicker Park storefront at 1252 North Milwaukee Avenue, Chicago, Illinois 60622.

Pickup orders typically follow our 3–5-business-day processing window. Processing may take longer during holidays, sales, product launches, or other busy seasons. Please wait until you receive a pickup-ready notification before visiting the store.

There is no set pickup holding limit, but customers are encouraged to collect their orders after receiving the pickup-ready notification.

You will receive an email or text notification when your order is ready for pickup.

Please do not visit the store before receiving the notification, as your order may still be processing. Bring your order confirmation or the name used to place the order when picking it up.

Our candles are made with a blend of soy and vegetable waxes, premium fragrance oils, and lead-free wicks.

Because our candles are made with a wax blend, slight variations in color, texture, and appearance may occur. These differences do not affect the quality or performance of the candle.

Trim your wick to approximately 1/4 inch before each burn.

During the first burn, allow the wax to melt evenly across the surface to help prevent tunneling. Always place your candle on a stable, heat-safe surface away from drafts, children, and pets.

Never leave a burning candle unattended. Visit our Candle Care Guide for complete care and troubleshooting instructions.

Your guided experience includes choosing your vessel and fragrance, preparing and pouring your custom candle, and time to relax while it cools and sets.

Each guest makes one custom candle. Class guests also receive 20% off Black Luxe products during their visit.

Please plan for an experience of up to two hours. Your group may finish sooner depending on class size and pace.

The candle-making experience is designed for guests ages 10 and older.

Guests ages 10–13 must have a parent or guardian attend and remain nearby. Guests ages 14 and older may attend independently. Requests for younger guests must be approved in advance and are not guaranteed.

Yes. Food and celebration cakes are welcome, and the experience is BYOB with no corking fee.

Anyone consuming alcohol must be 21 or older. Please bring any cups, plates, utensils, or serving supplies you need, and contact us in advance for larger food or décor setups.

Reservations may be canceled for a full refund or rescheduled when requested at least 48 hours before the scheduled experience.

Requests made within 48 hours are reviewed individually and are not guaranteed. Contact the Black Luxe team as soon as possible if your plans change.

Yes. The experience is timed so your candle can cool and set and is intended to be ready when class ends.

If you leave early, you may need to return for pickup or request shipping for an additional fee. Candles left at Black Luxe may be held for up to 30 days.

Check in with the Black Luxe team at 1252 North Milwaukee Avenue in Chicago’s Wicker Park neighborhood.

Arrive at your scheduled time; you may check in a few minutes early. If you are running late, call or text (773) 789-9285. A 10-minute grace period applies.

Visit the Candle-Making Class Guide for complete arrival and visit details.

Use our Contact Us form and include your preferred date, estimated group size, and the type of experience you are planning.

The Black Luxe team will follow up with availability and the best option for your group.

You may contact us through the website’s Contact Us form or by using the following options:

Email: hello@blackluxecandles.com

Call or text: (773) 789-9285

Live chat: Available on the website when a team member is online

Customer-service messages are answered within 24 hours. Response times may be longer during holidays, major sales, or unusually busy periods.

Yes. Black Luxe Candle Co. offers both digital and physical gift cards.

Digital gift cards are a convenient option for sending a gift electronically, while physical gift cards are available for customers who prefer something tangible. Any applicable purchasing, delivery, or redemption instructions will be provided with the gift card.

Fragrance sensitivity varies from person to person. Black Luxe products are scented with fragrance oils and may not be suitable for everyone with sensitivities.

Because individual sensitivities vary, we cannot guarantee that any scented product will be suitable for every customer. Review the scent description before purchasing, use scented products in a well-ventilated space, and discontinue use if you experience discomfort. Contact us for help identifying softer scent options.

Use the unsubscribe link located at the bottom of any Black Luxe Candle Co. marketing email.

You may still receive transactional messages related to orders, shipping, pickup, bookings, or account activity.